Policies

Cancellation Policy

Your appointment time is reserved exclusively for you. If you need to cancel or reschedule, I require a minimum of 24‑hour notice. This allows me to offer the time to another guest who may be waiting. Cancellations made with less than 24 hours’ notice will incur a fee equal to 50% of the scheduled service.

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Late Arrival Policy

Please arrive on time to ensure you receive the full value of your service. A grace period of up to 5 minutes is allowed. After that, a $1‑per‑minute late fee will be added to your service total. If you arrive late, your service may need to be modified to fit within the remaining time so I don’t impact other guests’ appointments.

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No‑Show Policy

A no‑show (failure to arrive for your appointment without notice) will result in a fee equal to 100% of the scheduled service. This fee will be charged to the card on file. If no card is registered, the fee must be paid before any future appointments can be booked. Clients who have an unpaid no‑show fee will be blocked from booking until the balance is paid in full.

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Repeat‑Offender Policy

To maintain fairness for all clients and protect my schedule, repeated violations of the cancellation, late arrival, or no‑show policies will result in additional requirements. After two violations (late arrivals, last‑minute cancellations, or no‑shows) within a six‑month period, clients may be required to:

• Prepay for future appointments,

• Book shorter or limited services, or

• Lose access to online booking until reliability improves.

These measures are not punitive—they’re simply in place to ensure that appointment times are respected and available for clients who need them.